The Answers You Need
WHAT IS YOUR RETURN POLICY?
At OnlyFred.com we want you to be delighted every time you shop with us. Occasionally though, we know you may wish to change your mind.
If you need to return an unused item you can do so within 28 days after delivery, for an exchange or refund as required.
Once we receive your parcel, it will be processed within 5 working days (during busy periods this can vary). Please allow an additional 2-5 days for the credit to post to your account, as each bank's processing times varies.
Please note that we do not have any control over this part of the process. We are not liable for, and cannot take any responsibility for, any bank charges that you may incur during the refund process.
We will refund you the monetary value of the items returned to us, at the price you purchased them.
The goods must be returned in the same condition as received and if possible with all packaging. OnlyFred.com reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back.
Please note that we are only able to exchange an item for the same style in a different colour/size.
Refunds can only be made to the original card of purchase. Refunds to a card other than the original can only be processed under the following circumstances:
- The original account details have expired
- The original account no longer exists
Return address Jazz Clothing 5-7 Abbeygate Grimsby North East vLincolnshire DN311JY
WHAT ARE THE PAYMENT OPTIONS?
We accept Visa, MasterCard, Visa Debit, Solo, Maestro, Visa Electron and PayPal as payment method for online orders.
WHAT ARE YOUR DELIVERY CHARGES?
All postage is free and we aim to dispatch items within 24 hours during business hours.